After our initial questionnaire returned only general answers, we felt our next step was to go and visit a group of online users and use them as a focus group; this would enable us to get more personal interaction and an idea as to what they do online, as well as introducing problem areas for them online. After initial research online we have found several local computer courses that we could go into and use as our research group.
Liverpool libraries - http://liverpool.gov.uk/libraries-and-archives/learn-in-libraries/ - offer free computer training sessions
Computer courses - http://liverpool.gov.uk/Images/Dec%2011%20Wrap.pdf – varied types of courses available for computer training around Liverpool
Age UK Computer courses - http://www.ageuk.org.uk/work-and-learning/technology-and-internet/learn-about-technology/computer-training-courses/ - computer courses aimed at the older generation
From this initial research, we chose to contact Age UK to see if they would allow us to mix in with one of their computer courses. We spoke to a member of the team and arranged to visit the course after the Christmas break. We found it difficult to find any courses that ran after the 9th December due to the Christmas holidays, and so this was the first course available to us. We arranged to visit the course on Monday 16th January.
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